Move-In Guide for Your Student Apartment

Here you’ll find everything you need to know before moving into your student apartment. We walk you through the most important steps—so you can focus on the fun part: settling in and feeling at home.

1. Access to Your Student Apartment

You can access your new student apartment from 2:00 PM on the first working day of the month.

*If the first day of the month falls on a weekend or public holiday, you’ll get access on the next weekday (according to Chapter 12, Section 7 of the Swedish Land Code).

2. How to Collect Your Keys

You collect your keys at our Customer Service Center starting at 2:00 PM on your move-in day.

To receive your keys, you must:

• Have paid your first month’s rent at least five (5) banking days before key collection, or show proof of payment (e.g., a bank statement). You can view your rent invoice by logging in to My Pages External link, opens in new window..
• Show valid ID. If someone else is collecting the keys for you, they must present:
  • A signed authorization letter from you
  • A copy of your ID
  • Their own ID

3. My Pages – Your Digital Housing Portal

On My Pages External link, opens in new window., you can manage most aspects of your housing. You can:

• Report maintenance issues
• Book laundry rooms
• View your rent invoices

Take a moment to get familiar with My Pages External link, opens in new window..

4. Apartment Inspection

• You’ll receive the inspection report when you collect your keys.
• If you have any comments, contact Customer Service within 8 days. Contact details are listed on the report.
• The report will also indicate whether you’re eligible to request maintenance. If so, you must actively place an order from the start date of your lease.
• We want you to feel at home in your new apartment. That’s why we always inspect it before you move in.

5. Home Insurance – Your Responsibility

As a tenant, you are required to have valid home insurance. It not only covers damage to your belongings but also protects you in case of major incidents like fire or water damage.

6. Register Your Address – How It Works

If you sign a lease for a student apartment, you must be registered at that address and actually live there.

• Your apartment number is part of your official address.
• You must be registered at the correct apartment.

Visit the Swedish Tax Agency’s website for full details:
📌 Population Registration | Skatteverket External link, opens in new window.

We conduct regular checks, known as Bokoll, to prevent and detect illegal subletting.

7. Want to Move In Early? Here’s How

If you and the current tenant agree on an earlier move-in date, the current tenant must contact us before key handover.

8. Good to Know When Moving to Campus

You’ve done all the prep—now it’s time to settle into your new life on campus!
Here’s some extra info to help you get oriented and find your way around your new student housing area.